Our Service Area

First Call provides response services along the eastern seaboard with field offices servicing: New York, New Jersey, Pennsylvania, Maryland, Virginia, West Virginia, North Carolina, South Carolina, Georgia, Kentucky, Tennessee and Ohio. In addition, our Strike Team is ready and capable of responding outside of our regular coverage area. See all of our field office locations.

Faster Response Time

Our response times are among the lowest in the industry, significantly shorter than the industry standard of two hours. First Call focuses on beating all industry standards. In fact, this is a part of what we call the “First Call Difference”. A fast response time in conjunction with an accurate assessment and fast and effective containment allow us to limit our customer’s liability and save them money.  Check out our Face book page to follow our projects!

Better Training

In our effort to beat the industry standard, we have developed “First Call University”. Through a continual combination of weekly safety briefings, near miss reporting, hands on training and web based training, First Call ensures that our employees are capable of completing any project safely and effectively the first time. Our employees receive initial and ongoing training that meet and exceed all Federal standards under 29FCR1910.120. Our capabilities range from small releases to high hazard incidents. First Call provides training to our employees in the following areas:

  • 29CFR1910.120 Hazardous Waste Operations and Emergency Response
  • 29CFR1910.146 Confined Space Entry and Rescue
  • Highway Response Specialist
  • Cargo Tank Truck Specialist
  • Hazmat Chemistry
  • Forklift Operator
  • Heavy Equipment Operator

Lower Total Cost

The sooner a spill is contained, the less liability and total cost your company could potentially face. First Call responds with in house personnel immediately to assess and contain the situation and begin the remediation/restoration process as soon as possible. With consistent communication and through the use of leading edge technology, our customers remain informed and involved in the project from start to finish allowing our performance to be in line with our customer’s budget.

Aaron, thank you and First Call for your conduct and professionalism.

When you arrived on site it was a breath of fresh air. You introduced yourself to me and told me that you were Aaron from First Call and that you were there to take care of everything and to let you know what I needed, and that is exactly what you and your partner did. You handled yourself with professionalism and empathy and you were right on top of what needed to be done to address the concern on hand which was cleaning up the spillage from the accident. I did not give you any instructions because you didn’t need any- you partnered with the first responders on site to ensure that everything was taken care of, and of all the different concerns that I had in that moment, ranging from the health of our employee to all the others involved, the one thing that I did NOT need to worry about was whether the cleanup would be handled properly and I can’t thank you enough for being the resource we needed at that given moment.

It was a coincidence that we ended up working together that morning. Your company was not the Hazmat cleanup vendor that our company has listed as the primary, but in the time between when I was alerted regarding the accident and the time that our Safety Director was able to return my call asking about to who to call, the local law enforcement had recommended First Call so we called you. I cannot tell you how glad I am that happened. You were on site almost immediately, you were prepared, you were clearly experienced, and you handled everything.

Thank you for everything that you did and please know that I am extremely grateful to you and First Call for your conduct.

Drew Dickinson

Area Parts & Service Manager, Carter Machinery Company, Inc.

24-hour Emergency Spill Response: